Robotic Process Automation: A New Technological Horizon

AI-powered RPA, a formidable combination has paved the way forward for enterprises to improve productivity, as an organization, and we consider RPA as digital workers that enable us to scale new heights with greater efficiency. RPA can be put to use for multiple purposes; it is stable and reliable. RPA is embedded with inbuilt motor skills that enable it to perform mundane tasks repetitively with imposed standard rules. Integration with voice-enabled devices adds capability of touchless operations such search a raw material via voice command while the human is occupied with other mechanical task. Integration with OCR adds vision capability to read or scan a document and convert it into the text document. Integration with machine learning capability enable the bot or digital worker to analyze historic transactions and predict future success or exceptions. This is something I am implementing at my organization, apart from that; I would say intellectual processing is the need of the hour to carry out financial transactions.

RPA and shuffling job roles

In my opinion, RPA cannot replace humans; it would carry out the repetitive tasks on our behalf so that we can spend more time on decision making. We can negotiate with customers and get more business while RPA can execute transactions like cash collection and cash application on behalf of humans, thus complementing each other. This, in turn, will generate more employment opportunities as we need skilled professionals to train new joiners to work with RPA. Professionals will train employees to derive the maximum benefit from constantly monitoring and scaling the activities. So, in my opinion, no organization should replace its employee base with RPA completely. If companies leverage RPA and also hire professionals who can work with this technology, it will drive productivity and higher efficiency in the company. Enterprises should rather deploy RPA as their assistants to boost turnaround, and design the blueprint keeping RPA upfront.

Implementation of RPA across all industries

RPA is the key to ramp up business productivity and boost efficiency by reducing manual errors and improving inventory management. Automation is the center of excellence or a shared solution to all business problems. To maximize customer satisfaction, firms across all industries, namely—finance, banking, medical, healthcare, manufacturing or logistics industry should streamline process automation with RPA. C-suite executives like Chief Automation Officers or technical experts know how to make the most of robotics and machine learning to reduce manual labor. Prior to automate, the Lean Six-Sigma process experts tremendously add value to revamp outputs by identifying and removing the causes of defects (errors) and minimizing variability in business processes.

RPA is likely to diminish headcount in the near future

Employee engagement at work is crucial as they are the ones who deal with customers to spot and fix problems within a business directory. Employees are pivotal to the growth of an industry, and as I mentioned earlier, RPA accelerates employee performance. RPA is not necessarily reducing the headcount, but RPA is defining the chosen responsibility to quicken up the pace of decision making.

What is your take on the future of RPA

The enterprise space has a lot of processes that require complex settings, and heavy lifting to work seamlessly, and present-day RPA platforms address these issues. The technology is crucial to develop automated bots; it allows for the applets to follow commands and perform tasks flawlessly while being extremely scalable. All you have to do is implement the technology in the right environment for it to function. Vendors are offering platforms for developers to design RPA for generating seamless outputs.