Agilify Automation: Steering the Future of Intelligent Automation

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Dave Wells, CM, Scott Teeple, CTO, Von Miles, Director of Sales, Kim Kass, Director of Alliances, Doug Thompson, President and Kent Andrews, Director of Professional Services

Disruptive innovation is the primary ingredient for industrial evolution, whether it is a gradual transformation or an instant shift. In this competitive landscape, businesses practicing agile methods have an early bird advantage where they can embrace the first light of the change in the market. As automation surfaces to become the most impactful byproduct of technological disruption, a multitude of businesses today chase automation to achieve objectives such as higher return on investment, customer satisfaction, brand awareness, or expansion of business domain. Although considered to be significantly lucrative outcomes, these goals are too mainstream in today’s market to reward them with a competitive edge.

The holy grail of digital transformation sought by progressive organizations today is intelligent automation (IA), which transcends the boundaries of ROI and focuses more on the pursuit of facilitating organizational efficiency and employee satisfaction. On top of that, its core value is to deliver higher throughput with advanced tools and sparing the workforce of all the mundane tasks and channeling them toward more cognitive tasks. Amidst the whole resistance and unawareness associated with automation, IA is currently making a significant buzz in the corporate world creating tremendous traction within major industry verticals. Positioned at the forefront of this evolving automation landscape is Agilify Automation, which marks its niche within the space through its extensive experience in leading IA implementations. Over the last seven years, Agilify has extended its expertise toward hundreds of organizations across multiple locations and verticals within the U.S. by providing intelligent automation services and ushering these businesses and their automation journey to success.

"This is our overall end-to-end automation objective of transitioning from tactical swivel chair automation to role-based automation"

Bringing years of experience in intelligent automation technology to the table, Agilify’s team of experts exude a unique understanding of determining their client’s position in their automation journey and accordingly create and provide them with technology agnostic, custom solutions for their specific organizational needs. Delivering organizations with the support and expertise needed to develop their IA structure, Agilify defines its client’s core fundamentals. These fundamentals allow them to focus on the factors that scale their automation programs throughout all areas of business while harnessing the true potential of automation specific to their business and workforce. Doug Thompson, president of Agilify Automation, says, “We are practitioners first. What separates us from other organizations is our experience level and depth of knowledge in IA and knowing how it can impact and help our client’s automation objectives.” Learning at every step through experiences, Agilify strives to guide its clients throughout their automation journey, regardless of whether they are just starting or have already implemented IA years ago.

Organizations should understand how their employees and associates are going to interact, work with, and handle the new processes

The Human Element

“There is more to IA than what meets the eye or how the modern technology players perceive it to be as an easy-going endeavor,” remarks Scott Teeple, CTO at Agilify.

According to Teeple, conventionally, there is a lack of understanding about intelligent automation among the business players where they fail to comprehend that it is more than a mere IT system installation that can be tamed by regular training and support. “A lot goes into the creation of the client’s theory, governance, design authority, and how exactly they are prepared to scale their automation, to be truly effective across their organization,” adds Teeple. A larger and more significant factor is the organizational change management at play, which invariably defines the role of the human element in the transformation. “Organizations should understand how their employees and associates are going to interact, work with, and handle the new processes. They need to determine the ways of implementation and ensure whether their employees are completely vested in this new transformation,” says Dave Wells, CM at Agilify. Leveraging its vast expertise and intellect in the space, Agilify implements automation solutions specific to clients’ business helping them unleash their human potential. Focused on human performance, Agilify does it with unmatched experience, unparalleled compassion, and unprecedented success.

“For any organization, change management is more than merely having a couple of defined services brought to the market or a simple training workshop. It is about understanding where they are on their automation journey by analyzing their business from start to finish,” states Kent Andrews, Director of Professional Services. For the clients who are venturing into the beginning stages of robotic process automation, Agilify’s team educates them on organizational change management and conducts workshops on how to get their employee base through automation awareness. For organizations that already have automation in place but are finding it difficult to scale across their organization, Agilify brings exceptional value by helping them scale their automation tools and creating a design authority or center of excellence.

Client Onboarding

Agilify has a unique way of approaching IA integration for its clients. The company’s team analyzes the client’s workflow right from the early stages and develops an understanding of the opportunities within the framework, all the way up to the definition of the client’s business process and how it can be digitized or automated. The company has identified a definitive set of stall points such as execution governance, automation anxiety, and cultural roadblocks that organizations have to face while navigating their automation initiatives. In the beginning, Agilify determines how automation can bring increased ROI for the client while taking into consideration the cost and advantages of automation, technology license cost, customer experience, audit control, and risk mitigation. After that, Agilify’s team evaluates the automation strategy and its maturation over time.

The company then probes into the implementation process of the IA software through a digital workforce and later enables the client with release management and support services.

As a record of Agilify’s dexterity, Wells cites a case study of the Employee Data Administration (EDA) team at Large Healthcare Provider that manages approximately 250 associate cases per day related to benefits and payroll issues. Before implementing automation to assign caseloads, the EDA associates were selecting the cases that they preferred to work on, starting with some of the easiest to resolve first. This manual process provided no priority of case assignments, and few cases breached predetermined service level targets. The Agilify team stepped in and thoroughly assessed the EDA’s case management process (which used the ServiceNow platform) and developed an automation solution for assigning cases and tracking progress through final resolution. With the help of IA technology RPA software, the automation process collects the records of all service cases from ServiceNow twice a day and assigns them automatically to caseworkers, with no single administrator overburdened by too many “difficult” cases. The automation eliminated discrepancies in caseloads, increased productivity, and reduced breached cases.

The Vision

“Currently, we are pushing our stature as a ‘practitioner first and foremost’ within the space by promoting our brand through extensive marketing and sales and also joining hands with other organizations,” states Von Miles, Director of Sales, Agilify. The company is venturing into new avenues, advancing with artificial intelligence, and moving onto the latest—cognitive intelligence. Going forward in the area of cognitive intelligence and its implementation, Agilify has introduced a branded service called RADILO by Re-imagine A Day In the Life Of. Kim Kass, Director of Alliances here – “RADILO really is a first of its’ kind Integrated Automation solution that focuses on leveraging multiple automation technologies to achieve higher efficiencies of a role, not just simple tasks”. Evolving from the tactical delivery of automation, this approach is designed to be significantly holistic as role-based automation. In the beginning stages of the process, tactical automation delivers credible value, but as the program starts to mature, Agilify helps its clients in laying the foundation for what is cognitive by enabling them to view the process from a role-based perspective. Teeple says, “This is our overall end-to-end automation objective of transitioning from tactical swivel chair automation to role-based automation.”

As Agilify positions itself as a digital transformation partner with specializations in RPA, the company is highly invested in cognitive, neural networks, and deep learning. The company is also renowned for conducting rescue missions where Agilify has been asked by some of its partners to step in and help them restore their failing automation systems. Owing to its world-class service portfolio and expertise in the space, Agilify effectively helps its clients to save their technology implementations while correcting the course of their automation and getting them back on track. “We are an automation enablement company where we are not just focused on the delivery of the automation practice but getting all the thought leaders together and spearheading the global standardization of intelligent automation through affiliations to IEEE, which is the world’s largest technical professional organization for the advancement of technology,” concludes Thompson.

- Ben Jackson
May 20, 2019