Chazey Partners
The Trusted Robotic Process Automation Partners

While Robotic Process Automation (RPA) is still in the early stages of maturity, Chazey Partners believes it will change the landscape of process and service delivery across all organizational functions, in both the back office and front office. Ultimately, every business unit, department, function, location, employee, supplier and customer will be impacted in some way by the implementation and operation of ‘bots’.

“We are calling this the robotic arbitrage opportunity. The potentially significant efficiency and quality benefits that can be derived from appropriately implemented RPA is disrupting delivery capability and indeed entire industries,” explained Phil Searle, Founder and CEO, Chazey Partners. However, early adopters have already learned that the introduction of robotics is not a “quick fix” and works best as part of a broader automation strategy, based on a deliberate partnership between IT and the business.

“Given the significant potential benefits from RPA adoption and implementation, but also the risks of doing this in an uncontrolled approach, we recommend that this be done in a planned and thoughtful way, consistent with and aligned with an overall automation and process optimization strategy. Leveraging and building off existing process and technology platforms and infrastructure wherever possible,’’ adds Phil. This is where Chazey’s experience is valuable as a key partner in helping organizations to understand, assess and appropriately implement RPA solutions.

Since its inception in 2006, Chazey Partners has helped numerous companies around the world design and implement transformation initiatives to improve operations, creating services that are efficient, cost effective and transparent. This practitioners-led firm leverages its extensive operational and consulting experience to develop relevant and practical solutions.

Chazey enables its clients to implement and leverage new tools and capabilities to achieve digital transformation goals, working closely with the internal IT team and the business. “Automation and digitization are becoming more and more of an organizational imperative for businesses everywhere; requiring speed and agility, but also appropriate due diligence and robustness, at the same time.

Businesses are going to quickly fall behind in this technology revolution if they do not have a trusted partner to help understand, assess, and implement RPA” explains Craig Ackerman, Global Head of RPA at Chazey Partners. “Chazey’s real practical experience and proven transformation methods have helped make it a valued and trusted partner in RPA selection and implementation.”

“This is an exciting time! As former practitioners, we are well positioned to help our clients understand and leverage robotics and intelligent automation, which deliver practical, relevant and sustainable value to the business,” says Phil Searle, founder, and CEO of Chazey Partners.

Chazey’s specific value in RPA covers three key areas:

• Support in assessing the potential for RPA at your company. The review covers your current operating and service delivery framework and constituent processes for suitability for RPA. As well as creating the necessary process documentation for ‘bot’ building, Chazey will also provide recommendations for eliminating, simplifying and standardizing those processes, in lieu of, or alongside, automating them. Being RPA software agnostic, the company uses the learnings from this assessment to help its clients cut through the crowded vendor space and choose the most appropriate provider for its needs; while supporting the software selection process with a proof of concept, a pilot program, or evidence of value exercise.

• Chazey also supports the production of initial bots and the development of a relevant and appropriate operating model. In addition to facilitating testing, supporting change management and monitoring outcomes, it helps develop the framework for future RPA growth. The newly developed operating model identifies the organizational structure and governance framework at the enterprise level, recognizing the proper balance of IT and business involvement. The outcome is an appropriate, adaptable and scalable model primed to meet the future RPA needs across the entire enterprise.

• Knowledge transfer is the key final component. Chazey’s philosophy is to partner with the client every step of the way, to transfer its knowledge to the internal team members, ensuring there is a clear technology landscape and internal ownership going forward. In other words, it supports the build of initial ‘bots’ and framework, while teaching and enabling your organization how to handle future needs, including how to assess, prioritize and implement additional ‘bots’, and support business user needs.

RPA opportunities range from replacing and significant speeding up mundane tasks, key strokes, activities and parts of end-to-end processes, through to the adoption of smart assistants, and the use of ‘chatbots’. Things are moving fast. And with the help of Chazey Partners, organizations can implement an appropriate RPA framework to remain agile, flexible and ready to meet the ever changing demands, and to benefit from the opportunities and capabilities this new technology will provide.